FAQ
Frequently Asked Questions (FAQ)
1. How long does delivery take?
We usually deliver orders across India within 5–7 business days after the order is placed.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available on eligible orders and locations.
3. How can I track my order?
Once your order is shipped, you will receive a tracking link or tracking ID via email or SMS.
4. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos for verification.
5. Can I cancel my order?
Orders can only be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
6. Do you offer returns or refunds?
Yes, we offer returns or replacements for eligible products according to our Return & Refund Policy.
7. Are your products quality checked?
We work with trusted fulfilment partners and suppliers to ensure products are checked and packed properly before dispatch.
8. How can I contact KB7 Store?
You can contact us through our official support channels for any order or product-related queries.
9. Is online payment secure?
Yes, all payments on KB7 Store are processed through secure and trusted payment gateways.
10. Do you ship all over India?
Yes, we deliver across most locations in India.